POSITION: General Manager
TIME: Full-Time Salaried Position
WAGE: $50,000 starting
REPORTS TO: Owners
The General Manager is responsible for ensuring that Bright Angel Bicycles’ bicycle rental, café and retail operation runs smoothly and that customers receive the highest level of service. The General Manager will work directly with the owners and oversee two Assistant Managers to staff, structure and run the operation in a manner that is both efficient and creates a positive and empowering work environment. This is a comprehensive management position that requires a broad set of personal and professional skills.
The General Manager is above all a team leader who is expected to bring enthusiasm and drive to managing and leading BAB’s staff. The General Manager will define and set goals for their management team and staff. We strive to create a work environment that is fun and rewarding while providing world-class service to visitors from around the globe. The General Manager must possess excellent interpersonal communication skills, be able to assign goals, delegate tasks, and resolve conflicts in an effective manner.
Bright Angel Bicycles takes a ground up approach to customer service, and the General Manager is critical to ensuring that visitors to Grand Canyon National Park receive excellent service:
• Maintain the Café, outdoor seating areas and grounds to present a clean, well stocked and organized front-of-house and safe, organized back-of-house.
• Ensure that employees are properly trained, interact with customers in a professional manner, and provide accurate information to customers and potential customers concerning all products and National Park information.
• Manage customer complaints and online reviews in a professional and fair manner.
• Respond to customer or employee incidents and/or accidents quickly while following BAB and National Park Service guidelines for incident management and reporting.
The General Manager will be responsible for maintaining a core group and year-round employees as well as hiring a seasonal staff to cover the busier months of March through October. Interviewing skills are essential to identify potential employees that possess not only applicable professional traits, but are also a good fit to work and live as part of a diverse and dynamic group of employees :
• Recruiting, interviewing, and hiring new and returning employees based on the seasonal flow of business.
• Manage, outline and conduct training sessions for new employees and ongoing on-the-job training for employees during the season.
• Conduct scheduled performance evaluations with employees.
• Check employees in and out of company housing with pre and post occupancy inspections.
• Take formal disciplinary action when necessary and act as a primary point of contact for employee conflicts and concerns.
• Ensure employee files are kept up to date with relevant tax information, benefit information, required certifications, and general performance notes.
The General Manager will be responsible for ensuring that day to day operations run smoothly and efficiently:
• Schedule employees to adequately staff for the expected level of business with consideration given to labor cost and employee hours.
• Coordinate with Bike Manager to ensure bicycle rental and tour operations are adequately staffed and logistics are in place for anticipated level of business.
• Coordinate with Café Manager to ensure café and retail floor remain well stocked and minimize waste by establishing relationships with BAB’s vendors to place and receive orders based on the anticipated flow of business.
• Enter and track inventory. Review sales data to identify successful products and seek replacements for unsuccessful products or seasonal items.
• Oversee and maintain BAB/OSHA/FDA protocols and procedures in regards to general cleanliness and PHF safety. This includes basic workplace safety procedures, temperature management, receiving logs, proper rotation and disposal of PHFs in compliance with the FDA Food Code.
• Monitor inventory levels of office supplies, coordinate with managers to ensure equipment maintenance is scheduled and performed, and that buildings and grounds are inspected and faults documented and reported
Regulatory and Community Responsibilities:
The General Manager will act as a representative and ambassador of BAB in dealings with the National Park Service and local community. These duties will include:
• Compiling and submitting scheduled report data and/or requested information to NPS staff.
• Attend applicable NPS meetings and events as a representative of BAB
• Cooperate with and assist NPS personnel in regular inspections and evaluations of BAB’s operations.
• Network with NPS, area concessioners, and local residents to stay abreast of area happenings and represent BAB as an active member of the local community.
• Oversee the planning and execution of BAB’s community and public outreach programs as well as cooperative efforts with the NPS and area concessioners.
The position of General Manager is a broad position and the above duties should not be considered an exhaustive or definitive description of the position. The role of General Manager will evolve over time and the duties associated with the position will change as needed.
Bright Angel Bicycles introduced bicycle rentals and tours to the South Rim of Grand Canyon National Park in May of 2010. The original “Bike Shop” was a 28 sq. ft. kiosk built and staffed by the owners to act as a feasibility study for a bike rental concession. Against the odds, the small business formed by two, former river guides competed against much larger companies at the national level and was awarded the first bicycle rental and cafe concession contract to operate in Grand Canyon until 2022. In June of 2012 Bright Angel Bicycles moved out of the tiny kiosk and into the newly constructed 1,200 sq. ft. building located at the Grand Canyon Visitor Center. In addition to bicycles the new building hosts a coffee shop and grab-and-go cafe. Bright Angel Bicycles’ Mather Pt. Café features world class coffee and fare from regional vendors along with basic sundries and supplies.
The Ideal Candidate
The ideal candidate for this position will above all possess excellent people skills both with customers and coworkers. During peak seasons the café sees extremely high volumes of customers and can be a challenging environment to manage. The General Manager’s ability to keep a cool head and foster a sense of community, shared purpose and respect among fellow employees is paramount to creating the work environment we strive to maintain. We feel that creating a work place where employees feel valued and respected is the keystone to providing excellent customer service. Additionally the General Manager needs to possess excellent organizational skills and foresight to effectively manage a very busy operation that is geographically removed from many common services and supplies.
In addition to the required professional skills, the ideal candidate should be comfortable living and working in a relatively small community in a remote location. Grand Canyon Village is home to approximately 3,000 residents and provides access to basic groceries and supplies, medical facilities, and a K-12 school. Flagstaff and Williams provide much more amenities and are approximately 90 minutes from Grand Canyon. Grand Canyon itself provides miles of world class hiking trails, excellent biking, and the scenery isn’t bad either!
Required Skills and Certifications:
• Valid Driver’s License and clean driving record.
• Proficient in Microsoft Office Suite.
• Community First Aid or higher within 30 days.
• AHA CPR within 30 days.
• Coconino County Food Manager within 30 days.
• Must be able to lift 45lbs and stand for extended periods of time.
Compensation and Benefits
The Operations Manager is a fulltime, salaried position and the selected applicant can expect to work 40+ hours a week. Starting wage for the position is dependent upon experience and competitive for the industry with wage increases and bonus potential based off of performance. Position benefits include:
• Two weeks of paid leave
• Dental and vision
• Retirement plan
• Occupancy of a 2 bedroom 1 bath house in Grand Canyon National Park
• Wholesale pricing on a wide range of outdoor gear and accessories
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